Shipping
This document sets out the shipping policy that applies to customers that make a purchase at The Multibrand Store . If you have any questions, please contact our customer service team on customercare@themultibrandstore.com
Shipping Options & Delivery Costs
We offer the following shipping options - you will be asked to select a shipping method at checkout.
- UK DPD next day delivery
- Rest of the world FedEx International Priority (1-3 working days).
Order Processing Time
All orders placed before 1 PM Monday to Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
Delivery Address & P.O. Boxes
Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.
International Orders
All international orders are shipped Delivered Duty Paid (DDP). This means that any applicable duties, taxes, and fees are calculated and paid at checkout, so your order arrives with no unexpected charges upon delivery.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.